Welcome to our FAQ page. Here you'll find answers to common questions about our services, vehicles, and booking process. If you can't find the information you need, please visit our Contact Us page for further assistance.

Booking & Reservations

• How do I book a reservation?
  Reservations can be made online through our website's booking portal, by calling our customer service line at 224-401-3116, or via email at AZISLimoLLC@gmail.com. We recommend booking as early as possible to ensure vehicle availability.

• What information do I need to provide when booking?
  You will need to provide the pick-up date, time, and location; the destination; the number of passengers; the type of vehicle requested; and your contact and payment details.

• Do you require a deposit?
  Yes, a 20% non-refundable deposit is required at the time of booking to secure your reservation. The remaining balance is due [e.g., 24 hours before the service date].

• Can I modify or cancel my reservation?
  Reservations can be modified up to 48 hours before the scheduled service time, subject to availability. Cancellations must be made at least 72 hours in advance to avoid being charged the full amount. Please review our full cancellation policy for detailed information.

Pricing & Payment

• What are your rates?
  Our rates vary based on the vehicle type, duration of service, and distance traveled. Please visit our Pricing page or use our online booking tool for a personalized quote.

• What payment methods do you accept?
  We accept all major credit cards ([Visa, Mastercard, Amex, etc.]). Corporate accounts may also be set up with prior approval.

• Are there any additional fees or surcharges?
  Rates typically include the driver's gratuity, fuel, and applicable taxes. However, potential extra charges may apply for additional stops, specific requests, or excessive cleaning fees. These will be outlined in your reservation agreement.

Services & Vehicles

• What types of vehicles do you offer?
  We offer a diverse fleet including luxury sedans, stretch limousines, SUVs, vans, and party buses. You can view pictures and details on our Fleet page.

• Do your limousines have amenities?
  Yes, our limousines come equipped with various amenities such as bottled water, entertainment systems, privacy dividers and mints. Specific amenities may vary by vehicle; please check the vehicle description on our website or inquire when booking.

• Can we bring alcohol in the vehicle?
  Yes, passengers of legal drinking age (21+) are permitted to bring their own alcohol. Glass containers are not allowed for safety reasons.]

• Is smoking allowed in the vehicles?
  No, all of our vehicles are strictly non-smoking to maintain a clean and pleasant environment for all clients. A cleaning fee will be charged for any violations.

General Information

• Are your drivers licensed and insured?
  Yes, all of our chauffeurs are fully licensed, undergo rigorous background checks, and are professionally trained. Our fleet is also fully insured as required by state and federal regulations.

• How early should I be ready for pick-up?
  For airport transfers, we recommend being ready at least 15 minutes before the scheduled time. For other services, the driver will arrive at the scheduled pick-up time.

• What happens if my flight is delayed?
  We track all incoming flights in real-time, so we are aware of any delays or early arrivals. Your chauffeur will adjust their arrival time accordingly, and you will not be charged extra for flight delays.

• Do you offer services for specific events (weddings, proms, etc.)?
  Yes, we specialize in a wide range of events. Please visit our Services page for details on our wedding packages, prom services, corporate travel, and more.

• Child Safety & Car Seats

• Does Illinois law require my child to be in a car seat in a limousine?
  Yes, Illinois law requires all children under the age of 8 to be properly secured in an appropriate child safety restraint system. All children under 16 must be appropriately restrained with either a car seat or a seat belt.

• Do you provide car seats?
  Yes, we can provide a range of child safety seats, including rear-facing infant seats, forward-facing seats, and booster seats, upon request and for an additional fee. To ensure we provide the correct seat, you must specify your child's age, weight, and height when making your reservation.

• Can I bring my own car seat?
  Yes, you are highly encouraged to bring your own car seat. Bringing your own familiar car seat ensures it meets your child's specific needs and that you are comfortable with its condition and installation. There is no additional charge for bringing your own safety seat.

• Who is responsible for installing the car seat?
  Due to liability reasons, parents or guardians are responsible for installing their own car seats or ensuring a company-provided car seat is correctly installed. Our chauffeurs can assist with placing the seat in the vehicle, but the final secure installation and harnessing of the child must be handled by the parent/guardian. For installation guidance, the Illinois Department of Transportation offers resources on child passenger safety.

• Are car seats safe in all your vehicles, especially limousines with side-facing seats?
  While our sedans and SUVs are equipped with standard LATCH systems, some traditional limousines may have seating configurations (such as side-facing seats) that are not ideal for car seat installation. Safety experts recommend using forward-facing seats with standard lap-and-shoulder belts whenever possible. Please discuss the specific vehicle type and your car seat needs with our booking specialist to ensure compatibility.

  
  Service Details & On-the-Day Logistics

  • How will I know when my vehicle has arrived?
    Your chauffeur will typically send a text message or make a brief call to the contact number provided when they are on location. For airport pickups, they may also meet you at baggage claim with a sign (known as "meet and greet" service) if arranged in advance.

  • What is the dress code for your chauffeurs?
    Our chauffeurs maintain a professional appearance, typically wearing a black suit.

  • What happens if we need to extend our service time (overtime)?
    If your event runs longer than expected and you wish to continue service, please notify your driver or our office as soon as possible. Overtime is usually billed in 15-minute or 30-minute increments at the contracted rate, subject to vehicle availability.

  • Do you allow pets in the vehicles?
    Small pets in a carrier are allowed in select vehicles. Please inform us when booking if you plan to bring a pet to ensure we assign a compatible vehicle and discuss any potential cleaning fees.

  • Can we request a specific chauffeur or vehicle model?
    While we strive to accommodate all requests, specific models and drivers are subject to availability. Booking well in advance increases the likelihood of securing your preferred vehicle or chauffeur. 

  Safety, Licensing, and Insurance

  • Are you fully licensed and insured?
    Yes, our company is fully licensed to operate in the state of Illinois and all applicable jurisdictions. We carry comprehensive commercial liability insurance that covers all passengers, as required by law. We are happy to provide proof of insurance and licensing upon request.

  • How do you screen your drivers?
    All of our chauffeurs undergo rigorous screening processes, including extensive criminal background checks, drug testing, and driving record checks, to ensure your safety and peace of mind.

  • What is your backup plan if the reserved vehicle breaks down?
    We conduct thorough maintenance checks on all vehicles before every run. In the rare event of a mechanical issue, we have a network of backup vehicles and partners to dispatch a replacement as quickly as possible to ensure minimal disruption to your plans. 

  Event-Specific Questions

  • Do you offer single pick-up and drop-off services for events, or only hourly rentals?
    We offer both one-way transfers and hourly charter services. Hourly rentals usually have a minimum time requirement (typically 2 to 5 hours, depending on the day and season).

  • Can we set a flexible itinerary, or does the route need to be finalized in advance?
    While we ask for an initial itinerary to help plan effectively, our service is flexible. You can make additional stops or change the route by communicating with your chauffeur, provided the changes fall within your reserved time.